Frequently Asked Questions
Search

What is Craftt?

Craftt is a team of Attio CRM specialists that helps companies customize, implement, and manage Attio. They set up pipelines, automations, reports, and integrations, provide training and ongoing administration, and keep the CRM clean and effective so teams can focus on selling.


Do you provide custom API development services?

We generally do not undertake custom API development but can build integrations using middleware automation tools.

Do I need to pay for a user seat for you on my account?

No, as official partners, we can be added to your account as experts without occupying a paid seat.

Can I purchase additional support hours if needed?

Yes, you can buy extra time, such as a two-hour package, if you require more assistance than what is included.

What is the cost of the recurring administration package?

The administration package is a recurring subscription of $500 per month.

How do you communicate with clients during the project?

For most projects, we establish a shared Slack channel with your team. If your organization does not use Slack, we manage all communication through email. This allows for direct and quick communication where we can discuss specific requests, report on completed tasks one by one, and answer any immediate questions you might have during the implementation process.


How long does a full implementation setup usually take?

A complete setup typically takes one month to finish.


What is included in the Attio implementation package?

The implementation package includes a discovery call to align goals, core pipeline setup, essential custom attributes and objects configuration, basic automation setup, integration with third-party apps, basic report setup, a 1-hour team walkthrough and onboarding, and a total of 10 hours of work.

What is included in the Administration and Customization plan?

This plan includes 3 to 10 hours of work per month for setting up pipelines, configuring custom attributes and objects, building dashboards and reports, creating automation workflows, connecting external tools, and a monthly catch-up call.

Can you assist with migrating data from other sources?

Yes, we help import data from spreadsheets or previous systems and ensure the data is clean and structured.

Didn’t find the answer you need?

Send us a message and we’ll get back to you..

Contact us
Powered by